Excellence Under Pressure
South Dakota has successfully built a modern, statewide Next Generation 911 network. Our dedicated telecommunicators deliver elite-level performance, answering calls with exceptional speed and efficiency. This is the bedrock of our public safety.
State-Hosted PSAPs
28
Fully upgraded to a unified NG911 network.
Annual 911 Calls (2022)
262,974
Handled with world-class proficiency.
Call Answer Speed
Consistently exceeding national standards.
The Hidden Crisis
Behind the stellar performance metrics lies a fragile system. A recent state-commissioned study revealed critical vulnerabilities that threaten the long-term health of our 911 services: a severe staffing crisis and fragmented technology.
Critical Staffing Shortages
Vacancy rates in some centers are alarmingly high, placing immense strain on our telecommunicators and creating a high risk of burnout.
The Technology Gap
While the NG911 network is unified, the tools at each PSAP are not. Inconsistent systems prevent seamless data sharing, hindering mutual aid and statewide coordination.
PSAP A
CAD System 1
PSAP B
CAD System 2
Data cannot flow freely between centers.
The Anatomy of a Smart Response
The future of public safety isn't just about answering calls faster; it's about transforming data into actionable intelligence. A connected technology ecosystem breaks down silos, creating a seamless flow of information from the moment a call is made until the incident is resolved.
1. The Call
An incident occurs. A citizen calls, texts, or even live-streams video from their smartphone, providing immediate eyes on the scene.
2. AI-Powered Hub
The call is instantly transcribed and translated by AI. Critical data—location, video feeds, caller history—is automatically surfaced onto a single map for the telecommunicator.
3. The Field Response
Actionable intelligence—transcripts, maps, video—is pushed directly to responders' devices, ensuring they arrive on scene with full awareness and the right equipment.
Unlocking Next-Generation Capabilities
Layering intelligence onto our strong network foundation solves our core challenges. An integrated command center ecosystem empowers our telecommunicators, turning data overload into clear, life-saving action.
Live Transcription
AI converts voice to text in real-time, creating a searchable record and reducing manual entry.
Instant Translation
AI eliminates language barriers, providing equitable and faster service for all residents and visitors.
Live Video Streaming
Securely view video from callers, body cams, and fixed cameras for unmatched situational awareness.
Connected Responders
Critical data flows seamlessly from the command center to devices in the field, ensuring safer responses.
A Vision for a Safer South Dakota
Investing in our 911 system is a direct investment in the safety, security, and prosperity of every community. This strategic vision provides a clear roadmap for the future.
Enhanced Public Safety
Faster, better-informed responses mean more lives saved. Equitable access for all residents and visitors is guaranteed.
First Responder Security
Proactive threat identification and enhanced intelligence give responders the information they need to stay safe.
State Prosperity & Reputation
Modern critical infrastructure supports our tourism economy and positions SD as a national leader in public safety.
Our Phased Implementation Roadmap
Phase 1
Unified Command Platform
Adopt a unified call-handling and situational awareness platform to create a true common operating picture, solving the interoperability crisis.
Phase 2
AI & Field Connectivity
Roll out AI services (transcription, translation) and connect field responders, pushing actionable intelligence directly to their devices.
Phase 3
Workforce Modernization
Implement targeted recruitment, retention, and certification programs to build a sustainable and highly skilled public safety workforce for the future.